Service to a specific area is delivered by a main broadcast point (tower) that typically serves between 50-75% of customers in a 12 km radius depending on the landscape. Obstructions like hills, valleys and buildings make reliable service difficult. To overcome this, customers who live in an obstructed area will be presented with options to connect. The only way to determine with certainty if service is available is to have a site survey conducted by a network technician and installer. These can be scheduled through an Internet Service Provider.

In most cases, the customer will be able to connect directly to the main tower without any type of  in fill. In these instances, the installation process is relatively simple. First, an appropriate location to place the antenna on your property (preferably on the same building where the computer is located) is selected by finding the best line-of-sight to the tower with the highest signal strength. Once an appropriate location is found, the antenna is set-up and installed pointing towards the tower. An exterior-grade coax cable is run from the antenna into your home where your modem and computer are located. The coax cable is attached to the modem and the modem is then connected to your computer via Ethernet (Cat5) cable. Once all of the cabling is in place, the technician will conduct tests to makes sure you have a solid connection to the Internet.

If the need for connectivity is of a more urgent nature, another option that may help is a customer-end tower. This can range from a small 10 foot mast on a roof, or a 50-60 foot tower to establish Line of Site with the distribution point. Costs of these towers vary depending on size and type of tower.